I am going to be perfectly honest: even though I had no idea there was a problem of any sort until this post was made, this sadly doesn't read like an apology. Had you left out the paragraph about a mod being ganged up on, it would have read much better. I don't think it would have prevented so many people on this post right now being upset and angry at the mods, but it would have been an actual apology. As it stands, it reads like a "we're sorry but" and that does nothing but make people feel even more unwanted and unsafe. Are you guys the sole problem? No, of course not.
I don't know the entire story, but I've no doubt that both sides have legitimate concerns--especially since I'm a mod at another game and I know that it's not easy and sometimes it's overwhelming and every little thing will sometimes come off as a personal attack. The bigger the playerbase, the more overwhelming it's going to be. Screwing up is totally expected and honestly no player expects perfect mods (and if they do they will be sorely disappointed). It's how you handle the screw ups that matter.
Like others have said, despite the "we're sorry but" feeling to the post, making the post and allowing feedback is a step in the right direction, though that half the playerbase had no idea there was even a problem until now isn't a good sign. You guys messed up. From the sounds of it, you messed up pretty badly. But take the comments on this post to heart, consider what the players are saying, and rethink a few strategies. If it were me, I would personally remove the mod who's been warned (as a mod, she should be held to a higher standard and where a warning might work for a regular player, a mod isn't a regular player), work to be more transparent and open with the players, and consider opening up applications for a support team of sorts, perhaps one specifically for plots. The game is huge and complicated and compartmentalizing might be a good idea. I would hate to see this wonderful and elaborate game crash and burn and I hope that you guys take the feedback offered on the post to heart.
Editing to add: I would also seriously suggest never looking at rpanons or wg, both as a mod and as a player. Literally nothing good can come from it, and sometimes it just makes problems worse.
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I don't know the entire story, but I've no doubt that both sides have legitimate concerns--especially since I'm a mod at another game and I know that it's not easy and sometimes it's overwhelming and every little thing will sometimes come off as a personal attack. The bigger the playerbase, the more overwhelming it's going to be. Screwing up is totally expected and honestly no player expects perfect mods (and if they do they will be sorely disappointed). It's how you handle the screw ups that matter.
Like others have said, despite the "we're sorry but" feeling to the post, making the post and allowing feedback is a step in the right direction, though that half the playerbase had no idea there was even a problem until now isn't a good sign. You guys messed up. From the sounds of it, you messed up pretty badly. But take the comments on this post to heart, consider what the players are saying, and rethink a few strategies. If it were me, I would personally remove the mod who's been warned (as a mod, she should be held to a higher standard and where a warning might work for a regular player, a mod isn't a regular player), work to be more transparent and open with the players, and consider opening up applications for a support team of sorts, perhaps one specifically for plots. The game is huge and complicated and compartmentalizing might be a good idea. I would hate to see this wonderful and elaborate game crash and burn and I hope that you guys take the feedback offered on the post to heart.
Editing to add: I would also seriously suggest never looking at rpanons or wg, both as a mod and as a player. Literally nothing good can come from it, and sometimes it just makes problems worse.